Preguntas frecuentes

Transport and deliveries

Delivery issues

If you have a problem with the delivery of your order, we explain what you can do according to each case:

I WAS NOT AT HOME WHEN THEY ATTEMPTED DELIVERY

The courier will leave a notice with instructions to arrange a new delivery. Contact the courier directly to agree on a new date or collection point.

Note: boboli cannot manage redelivery attempts directly — it is necessary to contact the courier.

I HAVE NOT RECEIVED MY ORDER

If more days have passed than the indicated delivery time, first check the shipment status in the tracking email you will have received. If the problem persists, contact us via chat or the contact form with your order number.

MY ORDER APPEARS AS DELIVERED BUT I HAVE NOT RECEIVED IT

Check if someone at your home has collected it or if the courier has left it at a collection point. If the problem persists, contact us with the order number.

WE CANNOT SEND YOUR ORDER OR PART OF IT

If an item in your order is not available, we will refund the corresponding amount to the original payment method.

I RECEIVED AN ITEM THAT DOES NOT HAVE THE EXPECTED QUALITY

Contact us attaching a photo and the order number. We will handle the matter with the quality team as soon as possible.

Shipping options, delivery times and costs

You can see the available shipping options, their cost and the estimated delivery date during the checkout process.

HOME DELIVERY

  • Delivery time: 2 to 6 working days
  • Cost: check our Transport and deliveries page or the checkout process for the rates applicable to your country.
  • Free for orders over €60.00.

Note: Delivery times may vary during sale and promotional periods. During periods of high demand, some shipping options may not be available.

Where do we ship to?

We ship within the territory of each of our markets. During the checkout process you will be able to see if your delivery address is available, or you can check it in the Transport and deliveries section.

Why does my order arrive in more than one shipment

Some orders are prepared from more than one warehouse. This means that it is possible that you receive your order in more than one shipment and on different dates.

If this is your case, you will receive a tracking email for each shipment with the necessary details to track it.