If the purchase did not meet your expectations, you can return it.

CONDITIONS FOR RETURNING A PRODUCT

• No more than 31 days have passed since the delivery date.
• The items are in perfect condition and retain all their original labels.
• The original shipping costs will not be refunded.
• Returns are always free of charge.

HOME COLLECTION

• If you have an account, go to My account → My orders and follow the steps.
• If you purchased as a guest, manage your return from this page.

We will send a courier to collect your order within the next 24-48 working hours.

Note: During periods of high volume, some of these options may not be available.

We will proceed with the refund after receiving and checking the condition of the returned products.

REFUND FOR AN ONLINE RETURN

The refund will be made to the same payment method used for the purchase. Once the return is approved, you will receive a confirmation email and the amount will appear in your account within a few days, plus your bank's processing time.

IS MY REFUND AMOUNT INCORRECT?

Contact us via chat or the contact form with your order number and the amount received. We will respond as soon as possible.

REFUND FOR AN ORDER PAID WITH GIFT CARD

If you paid with a Gift Card and make a return, the refund will be credited to the same Gift Card.

If a product did not meet your expectations, you can exchange it online.

ONLINE EXCHANGE

We do not carry out direct exchanges in the online store. You must process a return and place a new order with the desired product.

You can return an order with a gift receipt online. It must be managed by the person who gave the gift from their account, accessing My account → My orders. The refund will be made to their original payment method.

For hygiene reasons, some products need to meet specific conditions in order to be returned:

• Underwear (knickers and boxers) — returns are not accepted, in accordance with current consumer protection regulations.
• Swimwear — must retain the original packaging and security seals.